Contact Us
Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or just want to flag your own experience with one of the operators listed here? This is the place to reach us.
How to reach the Canadian Casinos team
The quickest way to contact us is by email at [email protected]. Whether it's a correction, a question about a specific casino, or feedback on a bonus offer you've come across, send us the details and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.
What we can help with
- Corrections or updates to a casino review, bonus term, or payout claim you believe is outdated
- Questions about how a specific site on our list compares to another for withdrawal speed or payment methods
- Reports of a broken link, an expired offer, or a casino that's stopped accepting Canadian players
- General feedback on the site's content, structure, or coverage
We're not able to intervene in disputes between you and a casino operator, process withdrawals on your behalf, or offer legal or financial advice. If you're dealing with a payment dispute, your first step should always be the casino's own support team, followed by their licensing authority if the issue isn't resolved.
Before you write in about payouts or bonuses
A lot of the messages we get relate to how quickly a casino paid out, or what a bonus actually required in practice. If that's your reason for contacting us, it helps to include:
- The name of the casino from our list
- Roughly when you signed up or made your deposit
- What happened, in your own words — including any reference or ticket numbers you were given
This kind of detail is genuinely useful to us. Player experiences feed into how we reassess casinos over time, alongside our own review of stated terms, wagering conditions, and published licensing information.
If you're concerned about your gambling
If you or someone you know is struggling to keep gambling under control, that's a more urgent matter than anything we can help with by email. Our Responsible Gambling page has information on recognising the signs and where to find support in Canada. Every casino we list should also offer self-exclusion and deposit limit tools directly through their own site — these are usually the fastest way to act.
Looking for something else?
Not every question needs an email. A few things you might find faster on the site itself:
- For how we research and rank casinos, our About Us page explains our approach
- For the legal wording that applies when you use this site, see our Terms and Conditions
A note on what we are
Canadian Casinos is an independent comparison site. We don't operate any casino, hold any player funds, or manage accounts, so we can't action deposits, withdrawals, or account verification requests — those always need to go through the casino directly. What we can do is listen, verify what we can, and use it to keep our coverage as accurate as possible.